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Signature Sound is located in a suburb of the city of Syracuse, New York. We are about a 10 minute drive north from exit 38 (Route 57 Liverpool) on the New York State Thruway (I90). Because we are a home based business, demonstrations are by appointment. We are available almost all days, evenings, and weekends. So, even if you are just passing through, chances are we can accommodate you even if it is on short notice. Around holidays, it is recommended to give us a call a few days in advance to see if we are available (we may be closed, traveling, or busy with other customers during those times). Once you make an appointment, we will provide you with detailed directions, our you can just Google Map us to get direction right to our door!
Still don’t have a clue where we are? Maybe these approximate drive times to Signature Sound may help:
- Less than 1.5 hours (east) from Rochester, New York.
- Less than 2.5 hours (east) from Buffalo, New York.
- Less than 2.5 hours (west) from Albany, New York
- About 4.5 hours (north) from Philadelphia, Pennsylvania.
- About 5 hours (north-west) from New York City.
- About 5 hours (west) from Boston Massachusetts.
- Less than 1.5 hours (south) from the Canadian Border (I81).
- Less than 1.5 hours (north) from Binghamton, New York.
- About 1 hour (north-east) from Ithaca. New York.
METHODS OF PAYMENT: Acceptable forms of payment include VISA, Master Card, American Express, and Discover credit cards. In the case of mail order sales, we require your credit card number, expiration date, CVV security code on the back of the card, your name as it appears on your credit card, billing address, and a phone number for all sales. Our standard policy on mail order sales is not to bill your credit card until the day or day prior to when your product(s) are shipped, unless the item is a special order or built to order item (ex: Merlin Speakers, Joule amplifiers, custom finish or option on a product). Prepayment via personal check, money order, or cashiers checks is accepted as well (made payable to Signature Sound). We reserve the right to wait the appropriate time for any check clear, before shipping any product.
INTERNATIONAL SALES: We do sell internationally, but not all products are available for international sales due to manufacturer or distributor restrictions. PLEASE call or e-mail with specific requests. For international sales we recommend payment by credit card, or (best) by US funds wired to our bank. All international orders must be pre-paid in full when the order is placed (unless specifically noted or agreed to on our invoice) and there are no refunds or returns on international orders. All prices quoted are in US dollars and do NOT include any taxes or duties which are generally payable by the customer upon receipt of the merchandise on international orders.
WHY DO WE NOT HAVE ON-LINE ORDERING??? The short answer is that not having on-line ordering cuts down significantly on the risk of fraud and improves security. PLUS, I like to talk (whether it be e-mail, phone, text, whatever) to my customer before taking their order. Hi-End audio gear purchases are often never simple and often some question needs to be answered or some advice is desired by the customer. I also am more than happy AND often able to sell many of the products I sell mail order state-wide, nationally, and sometimes even internationally and by talking with you we are quickly able to find out if we can help you out in that regards, or if necessary, refer you to the folks and get you going in the right direction.
New York State Residents: PLEASE NOTE that due to New York state law, we are required to charge sales tax for those orders delivered within New York state. The amount of sales tax applied is dependent on where the customer accepts delivery of the product. For example: If we ship a product to a customer in New York City, the local New York City sales tax (8.xxxx%) will be applied to the total amount of your order (including shipping costs). Sales tax does NOT apply to orders delivered outside of New York state.
TRADE IN POLICY: Signature Sound does accept used equipment in trade towards purchase of new product(s) and some used products. We do NOT purchase used equipment and we reserve the right to refuse any trade offer. Because we price most of our used products rather aggressively, do not expect large trade in values when you are inquiring about trading in your used product towards one of our used products. When inquiring about a trade, PLEASE provide us with information on the age, condition (operational & cosmetic), factory packaging availability, and manual availability of your equipment. To be blunt, we deduct dollars from what your product is worth if documentation and factory packaging are not available and Signature Sound also reserves the right to reduce the trade in amount allotted if the product does not live up to the condition stated by the customer. On all trade in sales, we will not ship any product to the customer until the product to be traded in has been received and verified to meet the condition of the product stated by the customer. PLEASE REMEMBER to insure your product and package it well when you send it to Signature Sound. We are not liable for any damage that may occur in shipment to us.
TRIALS: If requested, trial periods are allowed on most products or loaner products that are available for evaluation. Items sent/loaned for trial or evaluation must be paid for in advance. You will have 28 days (from the date shipped) to evaluate the product, after which the product can be returned for a full refund less shipping costs. PLEASE NOTE: THE CUSTOMER ASSUMES ALL LIABILITY FOR LOANER/TRIAL PRODUCTS AND RETURN SHIPPING/ HANDLING COSTS. If the product is stolen or lost, the customer pays for the cost of the product invoiced to the customer. If the product is damaged (including damage incurred in return shipping if applicable), the customer is responsible for paying all repair or replacement costs. Please note that Signature Sound reserves the right to refuse a trial/loan request on any product (especially on those items we may not have in stock) and the right to limit the quantity of items out on trial/loan to any person at one time (i.e. Don't ask to try several pairs of cables or multiple power amps at the same time. Be realistic with your requests and we will try to work with you the best that we can).
RETURNS: If for some (rare) reason the new product you receive is damaged or not functioning properly upon receipt (i.e. DOA), we will replace (in most cases) or repair it at no cost to you. However, if you receive a product which is functioning properly and are not satisfied with it, we will issue a full refund, less a 15% restocking fee, for the product upon its return (undamaged and in proper working order) less any applicable shipping costs within 28 days of the date of purchase. On trial period sales (see above), the restocking fee is waived. The customer is responsible for properly repackaging and the cost for shipping/returning (including insurance - very important) the product to Signature Sound. Unless explicitly agreed to and stated on your invoice by Signature Sound there are no returns, cash refunds, or store credit on loudspeakers and special order item purchases.
USED EQUIPMENT SALES: All of our used equipment is cleaned, inspected, and tested before shipment. Used items are only returnable if they arrive damaged or are not functioning properly (i.e. broken or malfunctioning) upon receipt. In either case, Signature Sound must be notified as soon as possible (within five business days) so return and refund can be arranged. We reserve the right to refuse to refund part or all of the amount of the product if it appears that the product was damaged by the customer while in their possession. We DO NOT over-estimate the condition of our used products. Equipment defined to be in MINT condition will be like brand new and EXCELLENT condition products will only show very little or no cosmetic wear and little mechanical signs of wear. Used equipment does not sit on a shelf here collecting dust. After being cleaned, inspected, and tested (generally for no more than two or three days), it is properly packaged and sealed back into its own box until it is sold. Trials of used equipment are allowed on a case by case basis (some equipment just does not hold up well to repeated handling/shipping). If you wish to try a piece of used equipment, please call or e-mail your specific request.